Please check the Known Issues page to see if the problem you are experiencing is already listed there.This is a good spot to remind people that the Tor network depends on people donating bandwidth to keep the network fast and healthy. Tor Browser is under constant development, and some issues are known about but not yet fixed. Read the Circumvention section for possible solutions. If you still can’t connect, your Internet Service Provider might be censoring connections to the Tor network. More information on this can be found on the Support Portal. Or to save the logs to a file (default: tor-browser.log): If you don't see this option and you have Tor Browser open, you can navigate to the hamburger menu ('≡'), then click on 'Settings', and finally on 'Connection' in the side bar.Īt the bottom of the page, next to the 'View the Tor logs' text, click the button 'View Logs.'.Īlternatively, on GNU/Linux, to view the logs right in the terminal, navigate to the Tor Browser directory and launch the Tor Browser from the command line by running: Then paste the Tor log into a text file or other document. If you’re having trouble connecting, an error message may appear and you can select the option to 'copy Tor log to clipboard'. In most cases, taking a look at the Tor logs can be helpful in diagnosing the issue. If updating, do not just overwrite your previous Tor Browser files ensure they are fully deleted beforehand.

Delete Tor Browser and install it again.

If Tor Browser was working before and is not working now your system may have been hibernating.Ī reboot of your system will solve the issue.

You may need to consult the documentation for your antivirus software if you do not know how to do this.

Make sure that any antivirus program you have installed is not preventing Tor from running.

If you’re not sure if Tor Browser is running, restart your computer.

Make sure another Tor Browser or instance of 'Tor' is not already running on your system.Your computer’s system clock must be set correctly, or Tor will not be able to connect.If Tor Browser doesn’t connect, there may be a simple solution. If your connection to the Tor Network is not established and it reads 'Offline' the following steps can be helpful. The Connection Assist informs you about the state of your Internet connection if you click on 'Test'.Ĭheck your Internet Connection if it says 'Offline'. You should be able to start browsing the web using Tor Browser shortly after running the program, and clicking the “Connect” button if you are using it for the first time.

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